Connect, Convert and
Care for travellers with AI
Chatbots

Conversational automation can help drive commerce over conversations. Consumers spend a lot of time on messaging apps, and travel and hospitality companies have the opportunity to acquire, engage, interact with and support travelers on messaging app of their choice. Businesses can build a personal connection with travelers throughout their journey by recommending packages and destinations, help them with bookings, flight rescheduling, send price change alerts and timely notifications about flight changes, automating mundane communications and bringing efficiency to overall operations.Similarly, hotels can offer guests with contactless check-in and check-out, provide services like airport transfers, share WiFI details, allow them to order room service or avail laundry facilities. Businesses can also upsell and cross-sell to guests and travelers in a conversational fashion.

Absolutely, Small hotels and homestays usually operate with limited staff, and often it overwhelming to manager operations while delivering a delightful stay experience. Gupshup caters to hospitality businesses of all sizes, including co-living and hostels.

Enabling conversations between businesses and customers comes with an enormous responsibility and we ensure the integrity of the conversations on our platform.

We take security very seriously and adhere to three principles of information security:

a. We maintain confidentiality by ensuring critical information is not disclosed to unauthorized individuals.
b. We protect the integrity of the data by ensuring it stays accurate throughout its lifecycle.
c. We ensure availability of information through our connected solutions.

Yes, Gupshup's Messaging APIs can be used by the travel and hospitality industry to integrate with various platforms, tools, software, and applications. This enables smooth operations for your business and personalized, delightful experiences for customers.

A conversational messaging API can be used to send personalized offers and vouchers to customers. Conversational messaging APIs can integrate with your CRM and learn about customer preferences, and the AI engine can personalize the experience for your customers.