Global - English#1 Conversational Engagement Platform to Automate Support
Reduce customer tickets by resolving most queries with AI-powered chatbots and voice bots. Route other queries to live agents across web, messaging, and voice
Trusted by leading brands globally
Automate common query responses and complex actions alike
Automatically understand customer intent and what they are asking for, and provide accurate responses immediately
Connect enterprise systems with chatbot and perform everyday actions such as returns, block card, and payment reversal without agent intervention
Auto assess customer sentiment and appropriately respond to social media mentions while routing complex issues to live agents
Deflect customers from call centers via voice deflection to drive better efficiency, faster fulfillment, and higher CSAT.
Faster response to customer queries
Enhance agent experience with a unified inbox
Allow agents to collaborate as a team, seek assistance, use canned responses, or transfer for complex customer queries
Streamline omnichannel conversations from social media, website, and messaging channels into a single, unified workplace to enable faster, relevant communication
Get context into customer journey through historical conversation feed, know their sentiment and scan similar queries for effective resolution
Lower resolution time
Deliver intuitive self-serve and relevant recommendations
Support your customers round the clock with self-serve options and reduce the cost of operations without compromising on quality
Create sales opportunities by providing relevant upsell and cross-sell recommendations based on insights from customer intent and profile
Prioritize and automate assignment, intelligently route queries to the right agent based on type, content, customer type, source, and more
Higher CSAT score
Why do 45,000+ brands love us?
300+ support
journeys
Deploy ready-made conversational journeys
Strong voice
capabilities
Set up cloud contact centers, and manage inbound and outbound calls from your customers
Multi-lingual support
Allow customers to interact in 60+ languages
Omnichannel
Provide coherent support on all channels of communication
Self-serve
Build your support journeys using a no-code visual tool
Unified agent assist
Single inbox for agents for customer queries from multiple touchpoints
One Platform - Many Industries
Help resolve issues such as incorrect deduction, payment reversal, claims settlement, login error, block card, fund recommendations, etc.
Share delivery updates, process return and replacement requests, answer product queries and recommend products based on their need, in language of their choice
Solve students’ doubts with 1:1 access to tutors and mentors, share session schedules and questions related to fees, placements, and more
Support travelers on the go and resolve issues such as flight cancellations, early check-in, visa requirements, and other unforeseen hassles
Provide 24*7 support via web SDK and other channels, and help customers and employees resolve issues and navigate systems seamlessly
Quick Integrations with 500+ Apps & Platforms
Customer Stories
Doubtnut increased tutor-student engagement rate by 260% with WhatsApp chatbot
The education platform provider Doubtnut went live with a WhatsApp chatbot to provide a streamlined experience and a 95% user satisfaction rate
Voltas used Gupshup to address customer queries /requests /complaints during the pandemic
During COVID-19, Voltas experienced a heavy load on IVR, causing call dropouts. By deploying a chatbot on website and WhatsApp, Voltas could handle the volume
Frequently Asked Questions
Yes. With conversational support, customers get a quicker resolution to their queries, and the wait time reduces significantly. Based on a survey conducted on our customers, we found that the CSAT score increased by an average of 15.67% after implementing conversational support.
In eCommerce, popular use cases are shipping status checks, live assistance on the website/app, return & refund, etc.
A significant portion of operating costs for every bank goes into customer support. With conversational support, almost 85% of banking support can be automated. Some popular use cases like block credit cards, statement downloads, and payment reversals are used by major banks.
Conversational support can be made available on all messaging and communication channels. Some popular channels are voice, WhatsApp, website, app, and email.
Our solution can easily automate answering routine queries, taking care of 80-90% of volumes. In addition, during peak hours, our engine can prioritize queries and intelligently route to available agents based on predefined criteria. Hence, the resolution is efficient, and customer wait time is minimized.
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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