Designed to bridge the communication gap, improve access and drive high adoption of government services
Reach millions of citizens in matter of hours and establish a 1-1 connection with each of them
Make broadcasts contextual and relevant using demographics and past engagement data
Ensure critical message delivery to every recipient with channel fallback in case of failure on primary channel
Don’t stop at notifications - allow citizens to apply for schemes, ask questions and explore more, without administrative delays
Engage citizens in their preferred language using Generative AI powered translation to 50+ languages
Answer common queries by deploying AI-powered FAQ bots that understand vernacular natural language
Deflect complex queries to deployed human agents - with complete context of chat history for frictionless support
Simplify grievance filing process and send timely updates and status on the filed grievance to the concerned citizen
Solutions for various bodies, from utilities and transportation to health and disaster management
Quick adoption by bridging awareness gap for citizens and connecting with governing bodies
Reduced burden on human agents and administration by using self-serve and AI powered bots
Improved payment collections on messaging by utilities providers, tax authorities and more
Simplified KYC (Know Your Citizen) with guided flows and document collection. Lower effort for processes like Voter ID correction
Reports on campaign delivery, engagement, user queries, resolution rate and more
Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited (MPMKVVCL) is one of the 3 Electricity Distribution Companies (DISCOMs) in Madhya Pradesh, serving close to 5 million consumers.
Launched two months ago, the chatbot has been able to accomplish enhanced employment opportunities for its users and has attracted more than 100 jobseekers daily to explore new job opportunities.