Enhance healthcare engagements with
AI Agents

The use cases are endless and bounded only by limitation. Some of the common use cases include

• Appointment Booking and Reminders

Patients can find doctors in the required specialization, check their availability and book appointment directly. Healthcare providers can send automated reminder about doctor appointments, nudge about periodic follow-up consultations and share prescription and results of medical tests instantly by integrating patient management software with the messaging channel.

• Digital Consultation

Patients can get in touch with doctors via voice or video calls, SMS or messaging apps, sharing their progress, symptoms and seek expert advice on time.

• Feedback Collection

Automate the feedback process by sending quick surveys to patients right after their consultation. Inquire about booking services, facilities, wait time, doctor expertise and more.

All information on Gupshup platform is safeguarded by a 4-layer security setup. To ensure security of senstitive data, we use state-of-the-art encryption to protect unauthorized access to critical patient information.
Similarly, our data centers are also protected by physical security. We also run routine vulnerability scans to identify and eliminate any security issues that may crop up. The same is true for our platform itself. Gupshup application undergoes a periodic code analysis based on OWASP vulnerabilities. Application security testing is used to find and eliminate such vulnerabilities. Finally, our security compliance team ensures that our products are aligned with compliance regulations.

Gupshup enables healthcare organizations like clinics, hospitals, pharmacies, diagnostic centers, and home healthcare providers. Healthcare businesses can benefit from efficient, full lifecycle conversations with patients and partners - with AI Agents handling routine processes with efficiency and empathy, and handing over to live agents for more complex queries.