Enhance dining and
delivery experience with
AI chatbots

Enhance customer experience and own a larger slice of the pie with relevant
re-engagement campaigns and intuitive commerce catalogs

Talk to an expert
FoodAndBeverages

Trusted by leading food & beverage brands globally

Hyatt
Bubble
Radisson
teajunction
Residency
Pizzeria
chaayos
Lunch

Automate customer acquisition & outreach

Acquire new customers on the channels they spend most time on with Conversational Ads, Click-to-WhatsApp and more

Send personalised messages to engage customers with new menu items, exclusive offers and meal recommendations

Proactively engage with customers via Instagram DM automation and WhatsApp

33%
Customer <br/>Acquisition costs

Customer
Acquisition costs

Automate customer acquisition & outreach

Automate food commerce on social channels

Share catalogues of new menu and season’s specials leveraging rich-UI WhatsApp Commerce features

Convert visitors into loyal customers and grow share of plate with AI-powered recommendations

Broaden reach by accepting orders and payments on channels like WhatsApp & Facebook Messenger

49%
Higher Revenue <br/>and Retention

Higher Revenue
and Retention

Automate food commerce on social channels

Automate peace of mind with 24/7 support

Support foodies 24/7 in multiple languages, by answering queries around order delay, modifications and more

Deflect common queries to chatbots and voice bots and enable better CX by routing critical queries to agents faster

Proactively gather feedback on food and delivery using survey chatbots that are non-intrusive and can capture sentiment in natural language

42%
Lower Support<br/>Costs

Lower Support
Costs

Automate peace of mind with 24/7 support

Why Choose Us?

Pre-built journeys

Pre-built journeys

Go live quickly with ready templates for menu, online & QR based ordering, order tracking, location sharing, feedback, etc

30+ channels

30+ channels

Go omni-channel with by integrating 30+ messaging apps across Text, Voice, and Video

Conversational AI

Conversational AI

Replicate in-store experience and service online with conversations powered by AI and seamless bot to agent transition

Tailored Journeys

Tailored Journeys

Achieve desired results with custom conversational journeys as per business, campaign, or customer needs

Exhaustive CX Suite

Exhaustive CX Suite

Run promotional campaigns, build bots, view analytics & empower agents to assist customers with easy to use CX Suit

Deploy in 4 weeks

Deploy in 4 weeks

OOTB integrations with leading CRM and eCommerce platforms for rapid data ingestion and faster go-to market.

Frequently Asked Questions

Why do F&B players need conversational capabilities in addition to mobile apps?

Messaging is the preferred mode of communication for consumers today. They use messaging apps to stay in touch with their friends and family and expect reach businesses on these apps too.

F&B businesses use aggregator apps to acquire customers and get orders, and in return have to share their revenues in the form of commissions. With conversational marketing and commerce on platforms like WhatsApp, Instagram, Facebook and Google (search, maps and ads), F&B players can open a new storefront. They can promote offers, share their catalog, receive orders, enable payments and share delivery status over messaging, building a direct relationship with customers and nurturing them to become repeat patrons.

How can I use chat bots to bring operational efficiency within the outlet?

With the help of QR codes, your guests and diners can access your food menu from their table. They can browse the menu, place orders and make payments, acting as digital attendants, freeing your staff to focus on what they do best i.e. attend to special requests, serve customers and recommend menu items based on their preferences.

How can Gupshup help me get started with conversations journey?

Gupshup partners with leading F&B players, and is a one-stop shop for conversations across all channels. Gupshup can help you activate interactive digital agents on every channel. You can assist your customers across marketing, commerce and support journeys on WhatsApp, Instagram DM, Facebook Messenger, Google Search and Google Ads. You can integrate these chatbots with your campaigns (paid and organic) to attract new customers or fulfill existing orders.

With our PWA (Progressive Web App) solution for restaurants, and partnerships with leading POS, Payment and delivery applications, you can build a seamless digital commerce experience for your restaurant chain.

Are QR scanners safe and reliable for a safe dining experience?

As part of the Gupshup restaurant API, we provide the choice of sending an ordering link or a QR code to your customer for contactless dining. The customer can check the menu and place the order. Some people feel anxious about scanning QR codes due to potential data breach. We ensure secure data encryption and are ISO 27001:2013 certified, making it impossible for someone to hack into your details while you order your meal.