#1 Conversational
Engagement Platform for

Leverage our high-scale, conversational AI platform. Engage your customers with frictionless & personalized journeys.

messaging platform
  • messages per month

    10 billion+

    messages per month

  • brands across 20+ countries


    brands across 20+ countries

  • B2C chats powered by us

    6 out of 10

    B2C chats powered by us

Trusted by leading brands globally

Create moments of magic across customer lifecycle

Experience One Conversational Engagement Platform to drive key business results across the customer lifecycle


Conversational Marketing

Empower prospects to converse with you while engaging with their friends through their preferred channel

Engage with your customers via voice bots and chatbots to campaign, capture leads, and increase retention and loyalty

Maximize advertising ROI & conversions with conversational ads and powerful campaign manager

Call, chat and text seamlessly within one interface


Conversational Commerce

Boost your revenue by selling to the right consumers at the right time, on the channels they prefer to spend time on

Leverage digital catalogues, tailored recommendations, one-click-payments to convert more visitors on social media and web

Intelligently re-engage with prospects with abandoned carts and successfully complete the sale

Speed up lead generation with virtual numbers


Conversational Support

Empower your customers to find a resolution to their queries on demand, 24/7, in their preferred language

Resolve ~80% of queries with automation and smartly route critical queries to live agents

Unclog tickets with easy-to-scale self-service customer support to care for peaks and business as usual

Optimize voice operations on a unified contact center platform

Platform capabilities to make you a superhuman

Bot Studio

Craft custom conversational journeys with zero code

Empower your marketing, product and support users with pre-built bot templates and a visual editor to go-live on any channel in minutes

Explore Bot Studio

Interact and transact across 30+ messaging channels

Leverage a single API to automate conversational engagement across 30+ messaging channels


WhatsApp Messaging API

Leverage WhatsApp to connect, converse and care for customers

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Google’s Business Messages

Automate query responses in the moment of need, anywhere on Google

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Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries

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Voice API

Boost agent productivity and enhance CSAT with Voice API

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Instagram Messaging API

Engage with followers through Instagram Messaging API

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Rich Communication Service

Enable interactive mobile experiences between enterprises and customers with RCS

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Interact and transact across 30+ messaging channels

Conversational automation for every industry

We understand your business and can make every customer touchpoint conversational across marketing, commerce, and support

  • BFSI


    Make online finance easy with AI and 150+ pre-built journeys that automate routine customer interactions

  • Retail


    Deliver expert guidance anytime, anywhere, and sell more with a personalised shopping experience

  • Food & Beverage

    Food & Beverage

    Receive orders and payments directly, manage home delivery and marketing

  • Education


    Enhance student experience from onboarding to learning with AI chatbots and voice bots

  • Healthcare


    Transform patient-doctor engagement with chatbots on messaging channels

  • Travel


    Improve booking, travel and guest experience with chatbots on messaging channels

Case Studies

Gain insights on how we’ve empowered companies globally to deliver better customer experience

  • wolford case study


    How an Austrian retail brand grew its quarterly online sales revenue using Gupshup's Conversational AI

    Download PDF
  • wellness case study


    How a wellness brand automated 70% of its customer queries online through Gupshup's Conversational AI

    Download PDF
  • cliq case study


    How an e-commerce brand achieved a 10x RoI in monthly sales with Gupshup's WhatsApp Business

    Download PDF