Convert high-intent visitors from Google Search and Maps by enabling intuitive, one-on-one interactions
Allow customers to interact with you, organically and in moments that matter
Offer chat support directly from featured snippets on search results
Connect with local audiences through Google Maps by launching business messages in all your locations
Aid product discovery, resolve doubts, provide recommendations and drive conversational commerce
Re-trigger purchase action by following up on idle conversations with offers and updates
Boost sales by showcasing your catalog in rich carousel formats
Offer quick support with chatbots and reduce dependence on phone calls
Leverage persistent chat history and get back with resolution within 30 days
Offer a frictionless and secure experience by authenticating users within chat
Google searches occur
every day
Product searches begin on Google
People use Google Maps every month
Consumers use Google Business Profiles to find contact information
From Google Search
From Google Maps
From your owned channels
From the Featured Snippets
Greet customers and help them initiate chat with pre-defined topics
Integrate human agent support and facilitate bot to agent transfer seamlessly
Plug-in replies and actions to build actionable journeys
Authenticate users within chat and offer support based on their relationship
Embed business messages on websites, emails, social media, QR codes and more
Enhance CX by building bots with sentiment analysis and NLP capabilities
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.
In an age where the world is increasingly going digital and conversations are being a habit, Google Business Messages seamlessly weaves in Conversational Commerce with various digital entry points such as Google Search, Google Maps and etc.
Dotgo/Gupshup had us enabled with messages within Google Maps in 2 weeks!
Omnichannel support dashboard to manage all your incomming customers queries from a single place, including messages from Google's Business Messages.
Learn moreConversational AI Engine that enables the creation of Intelligent Chatbots and improvement in on-device messaging experiences.
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