Automate outbound and support calls with Voice AI

Deflect callers to digital channels, boost agent productivity, and lower contact center costs with cloud-based Voice AI API

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VOICE

Trusted by leading brands globally

Marks & Spencer
Ather
mahindra
unilever
MG Hector
hyundai

Call, chat and text seamlessly within one interface

Resolve queries in one touch with ‘call-to-messaging’ deflection to WhatsApp or SMS

Improve agent efficiency, reduce average handling time, and redundant call backs with self-serve support

Improve customer satisfaction by collecting feedback via messaging on WhatsApp or any other channel

Call, chat and text seamlessly within one interface

Speed up lead generation with virtual numbers

Improve call pick-up ratio, identify high-quality leads by displaying a ten-digit number

Keep buyers’ and sellers’ personal numbers private with number masking for business virtual numbers

Improve customer response rate with superior voice quality and seamless communication

Speed up lead generation with virtual numbers

Optimize voice operations on a unified contact center platform

Manage agents remotely, improve resolution times during peak hours, and enable warm call transfers

Transform your laptop into a phone and place calls via the internet with Cloud Contact Center solution

Enhance customer experience with AI driven speech analytics and automatically transcribe calls

Optimize voice operations on a unified contact center platform
  • Calls handled <br> per day

    12 million

    Calls handled
    per day

  • Uptime for seamless <br> connectivity

    99.99%

    Uptime for seamless
    connectivity

  • Virtual numbers <br> provided

    1 million+

    Virtual numbers
    provided

Customizable cloud based voice solutions

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Turn agents into experts

Track contact-center performance through end-to-end monitoring and derive key insights through analytics

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Expand market Reach

Get access to local and international Virtual Numbers and improve operational efficiency by routing calls to your agents anywhere

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Save time with no manual dialing

Allow agents and customers to place a call instantly with a single click directly from the web or mobile app with click-to-call and click-to-video

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Enable self-serve resolution

Resolve customer queries with an automated multi-level IVR menu and reduce agent efforts through dual tone multi-frequency (DTMF) input from customers

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Reach a large audience, in minutes

Enable customizable and personalized recorded voice interactions without human intervention

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Prioritize customer privacy

Facilitate a seamless connection of two on-call entities without disclosing phone numbers with number masking solution

Customizable cloud based voice solutions

Voice experiences across industries

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Banking & financial services

Use voice as a fallback channel for OTP communication, pay bills via IVR, and deliver authentication PINs via OTP under 2FA

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Education

Enable students to connect with your staff to resolve queries, keep students updated on the status of their enrollment, application process, and more

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Ecommerce

Trigger automated voice calls and set up IVR in just a few clicks. Share order updates, send OTPs, offer support, process return requests and gather feedback

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Logistics

Streamline last-mile communication between the delivery associate and customer. Handle escalations, false delivery attempts by recording and monitoring conversations - all while ensuring number confidentiality

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Healthcare

Connect doctors and patients with details of the caller’s IVR inputs to provide context and enhance patient experience. Reduce patient no-shows with automated call reminders

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Easily integrate with your CRM

CRM

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
leadsquared
zendesk
sugurcrm
pipedrive
See all integrations
CRM

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
leadsquared
zendesk
sugurcrm
pipedrive
See all integrations

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Frequently Asked Questions

What is voice API? What is the benefit of voice API?

A voice API enables business owners to integrate voice communication capabilities into their businesses, facilitating voice calls and other voice-based services.

What are the benefits of IVR?

Interactive Voice Response (IVR) systems streamline customer interactions by providing self-service options, reducing wait times, and improving overall customer satisfaction.

What is the difference between IVR and OBD?

IVR (Interactive Voice Response) allows customers to interact with an automated system, while OBD (Outbound Dialer) is used to automate outbound calls, often for promotional or informational purposes.

What is a Click-to-Call Solution?

Click-to-Call is a feature that enables users to make calls directly by clicking on a phone number, usually integrated into websites or advertisements for quick and convenient communication.

What is Click-to-Call API?

The Click-to-Call API enables the integration of a Click-to-Call feature into apps or websites, making it easy for users to instantly connect with a business via voice calls.

What is the meaning of voice broadcasting?

Voice broadcasting is a mass communication technique that delivers pre-recorded voice messages to a targeted audience, often used for marketing, notifications, or alerts.

What features are provided in the cloud call center or cloud contact center solution?

The following features are provided as a part of the hosted cloud call center solution

  • Interactive Voice Response (IVR) – Helps callers navigate to the right agent easily through self-service options.
  • Call Forwarding – Enables agents to seamlessly forward calls to an agent in another department.
  • Call Transferring – Enables seamless call transferring to an agent who is available.
  • Call Conferencing – Cloud contact center solution enables multi-agent call conferencing for faster query resolution.
  • Call Recording – Record all calls for quality checks and analyze agent performance.
  • Skill-based Routing - Transfer incoming calls based on the skill of the agent to resolve queries expediently.

What is the difference between a virtual number and a toll free number?

Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs charges for incoming calls. A toll free number usually starts with 1800 or 800

Where can I get a virtual number with call recording software?

You can get a virtual number with call recording software when it is adopted from a cloud telephony service provider. All your calls will be automatically recorded with the consent of the caller. It is very similar to a voice recorder during calls. As the service is on the cloud, it can be easily tracked and recorded.